Overview

We want you to love what you ordered. If you don’t, here is how returns work.

You have 30 days from the day you receive your order to request a return. How the return works depends on what you bought:

• Full-size perfumes are covered by our 30-Day Money Back Guarantee (below). You can wear it, and if it isn’t the one, swap it or return it for a full refund.
• Everything else (home fragrance, body and skin products, samples, gift sets and discovery sets) can be returned within 30 days as long as it is unused, unopened and in its original sealed packaging.

To start any return, email us at hello@levantperfume.com with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

30-Day Money Back Guarantee

A fragrance is personal. It smells one way on a blotter, another on your skin, and it can take a few wears to know whether it is really yours. So every full-size Levant perfume comes with our 30-Day Money Back Guarantee:

Wear it for 30 days. If it’s not the one, swap it free or get a full refund.

Here is how it works:

• What it covers. Full-size Levant perfumes (Levant No. 1 to No. 7, Luna Stardust, Royal Levant and Levant Eau de Parfum), whether bought individually or on a promotional page. It does not apply to 1ml samples, discovery sets, duo or combo sets, home fragrance or body products, which follow the standard returns terms below.
• You can use it. Unlike a standard return, the bottle does not need to be unopened or unused. Wear it, live with it, decide.
• You have 30 days from the day your order is delivered to tell us you would like to swap or return it. Email hello@levantperfume.com with your order number and, if you would like a swap, the scent you would prefer.
• Return postage is on us. We will send you a prepaid returns label, for both swaps and refunds. Because perfume is alcohol-based and classed as restricted goods for shipping, please use the label and packaging instructions we send you rather than posting it back your own way.
• Swaps are free. Choose any other Levant perfume of the same size and we will send it out once your original bottle is on its way back. If you choose a larger size or a more expensive scent, we will simply ask you to pay the difference.
• Refunds are for the price you paid for the perfume, back to your original payment method. Any original delivery charge is not refunded, and free samples included with your order do not need to be returned.
• One guarantee claim per order. The guarantee is there so you can find your scent with confidence. It can be used once per order, and is not available on a replacement bottle sent under the guarantee.

Fair use

The guarantee exists so you can wear a fragrance properly before deciding, not so that a bottle can be used up and the rest sent back. To keep it fair for everyone:

• The bottle should be at least three-quarters full when it comes back. Thirty days of daily wear uses roughly 15% of a 40ml bottle, so a genuine trial will always sit comfortably inside this.
• Please return it with its cap and original box.
• We can accept up to two guarantee claims per customer in any twelve months.
• We may decline a claim where a bottle comes back substantially used, where it has been decanted or tampered with, where there is a pattern of repeated returns, or where an order appears to have been bought for resale.

None of this affects your statutory rights, set out below.

Hygiene and opened products

Outside the 30-Day Money Back Guarantee, fragrances and personal care products that have been opened, used, sprayed, or had their seal or cellophane broken cannot be returned for health and hygiene reasons, unless they are faulty, damaged or incorrect. Unopened items in their original sealed packaging can be returned within the 30-day window.

Return shipping costs

• 30-Day Money Back Guarantee returns: we send you a prepaid label, so return postage is free.
• Faulty, damaged or incorrect items: we cover the cost of return shipping.
• All other change-of-mind returns: return shipping is the customer’s responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Free samples

Any free samples included with your order are complimentary and do not need to be returned. Their value will not be deducted from your refund.

Damages and issues

Please inspect your order on arrival and contact us at hello@levantperfume.com straight away if your item is defective, damaged or incorrect, so we can look into it and put it right.

Exceptions and non-returnable items

The following cannot be returned:

• Opened or used home fragrance, body and skin, and personal care products (for hygiene reasons)
• 1ml samples and discovery sets once opened
• Personalised or custom-made products, such as bespoke wedding favours
• Sale items and gift cards
• Any item not covered by the 30-Day Money Back Guarantee that is not in its original sealed condition

Please note that, as perfumes are alcohol-based, they are classed as restricted goods for shipping and must be returned following our instructions. Get in touch if you have questions about your specific item.

Exchanges

For full-size perfumes, the easiest way to exchange is through the 30-Day Money Back Guarantee above. Tell us the scent you would prefer and we will swap it at no extra cost.

For all other items, the fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Your right to cancel (UK and EU)

Notwithstanding the above, if you are a consumer in the UK or the European Union you have a statutory right to cancel your order within 14 days of receiving it, for any reason and without justification. Sealed items that have been unsealed after delivery are excluded from this right for hygiene reasons. Our 30-Day Money Back Guarantee goes further than this for full-size perfumes. Items must be returned in the same condition you received them, with proof of purchase.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if an item is faulty or not as described.

Return address: 35 Sandyacre Way, Stourbridge, England, DY8 1JD

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.